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| Q: |
How do I place an order? |
| A: |
Contact WWA’s customer
service any time 8:00 AM to 5:00 PM Eastern Time Zone
Toll Free at 888-828-2828 or 540-667-9100, Fax: 540-662-7485. |
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| Q: |
What sales tools are
available from WWA to help grow sales? |
| A: |
WWA continuously updates
the Point-Of-Sale promotional materials kept on hand to
support WD sales initiatives. These promotional materials
include: |
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Catalogs |
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Brochures |
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Price Sheets |
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Competitive part number cross-reference |
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Competitive product feature comparison |
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The "WWA Value Story" |
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| Q: |
Whom do I need to talk
with to get access to WWA's sales tools or sales support? |
| A: |
Contact your Sales Representative
|
| Q: |
How do I contact technical
support? |
| A: |
WWA’s technical assistance
group is staffed from 7:00 AM to 6:00 PM Eastern.
To contact Technical support: |
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Contact your sales representative |
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Call the Technical Hotline (1-800-252-4600
or 1-540-545-7474) |
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| Q: |
How do I take advantage
of the education & training programs? |
| A: |
Contact your sales representative
to get a briefing on what’s available and begin
the process of scheduling a training program for your
organization and/or your jobber community.
|
| Q: |
What are the Tech Tips
for? |
| A: |
This information, included
with many units, calls out specific areas where special
attention may be required to successfully install the
unit, avoid a warranty claim (and perhaps voiding the
warranty), as well as identification of a unit’s
special characteristics or configuration. |
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| Q: |
What is the Overnight
Express Service and how do I take advantage of it? |
| A: |
The Overnight Express service
is a service WWA provides to its customers for overnight
delivery of any WWA part number to any location in the
continental United States. Orders can be placed as late
as 10:00 PM Eastern Time Zone. To place an Overnight Express
order before 5:00 PM Eastern Time Zone, please call Toll
Free at 888-828-2828 or 540-667-9100. After 5:00 PM Eastern
Time Zone, please call 901-363-6500. WWA has also negotiated
special prices for the freight expense on these Overnight
Express units – For freight rate inquiries; please
contact your sales representative. |
| Q: |
How do I contact WWA
for assistance with a question that is not answered here? |
| A: |
Please contact WWA’s
customer service any time 8:00 AM to 5:00 PM Eastern Time
Zone Toll Free at 888-828-2828 or 540-667-9100 or by submitting
an email using the form below: |
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